Client user guide
A guide for client users — the people who log into a branded client portal to view their organisation's assets. Share this page with your clients.
If you are an MSP technician or admin, see the full documentation instead.
Logging in
Your MSP provides a login URL that looks like https://yourcompany.atechsolutions.org
(or a custom domain like assets.yourcompany.com). Open this in any web browser.
Enter the email address and password your MSP sent you — or follow the invite link they
provided to set your password.
What you can see
Your portal shows only your organisation's data. You cannot see other companies' assets, even if they use the same platform. The sidebar contains:
- Dashboard — a summary of your assets: total count, value, status breakdown, and anything with a warranty expiring soon
- Assets — the full list of IT equipment tracked for your organisation
- Requests — submit and track hardware requests to your MSP
- Team — manage your organisation's users (client admins only)
- Settings — update your organisation's name and branding (client admins only)
Viewing assets
Go to Assets to see everything tracked for your organisation. You can search by asset tag, name, serial number, or model using the search box. Filter by status (available, deployed, maintenance, retired), category, or location using the dropdowns.
Click any asset to see its full details: what it is, where it is, who has it, its purchase cost, warranty expiry, and complete checkout history.
Submitting a hardware request
If you need new hardware, upgrades, or replacements, submit a request rather than emailing your MSP directly — everything stays tracked and nothing gets lost in an inbox.
- Go to Requests → New Request
- Enter a clear title and a description with as much detail as possible (specs, quantity, needed-by date, business reason)
- Set the priority
- Click Submit
Your MSP will update the status and add response notes as they work on it. Check the Requests page to see progress — there are no email notifications, so check back periodically.
Exporting your asset list
If you need a spreadsheet of your assets for a board report, insurance filing, or audit, go to Assets → Export CSV. The download contains all assets in the current view (apply filters first if you only want a subset).
Managing your team (client admins)
If you have the Client Admin role, you can manage users in your organisation from Team:
- Add a user — go to Team → Invite, enter their email and role, and share the invite link
- Deactivate a user — when someone leaves, deactivate their account so they can no longer log in (their history is preserved)
- Change a role — edit the user and select a new role
Changing your password
- Click your name in the bottom-left of the sidebar
- Go to Settings → Change Password
- Enter your current password and choose a new one
- Click Update Password
Getting help
Contact your MSP if you need help with the portal. Do not contact Tether directly — we provide the platform, but your MSP manages your organisation's account.